Hotel information
Please see below some key information about our hotel. If you have any questions, please contact us by emailing us at vacations@estesdiscoverylodge.com or by calling us at (970) 586-3336 and we will be happy to assist you.
ACCESSIBILITY
It is our goal to ensure that we are providing a seamless experience for all of our guests and that everyone is able to access all areas of our website and our property.
Should you have difficulty using or accessing any section of our website, please contact us immediately at vacations@estesdiscoverylodge.com. Aside from working with you to ensure you are provided with the information and assistance you need, we're committed to ensuring that each feature on our site is accessible for everyone and we will take the appropriate steps to address any shortcomings.
We encourage all guests with disabilities or mobility concerns to please contact the Front Desk to discuss room options, property layout, and specifications.
ROOM REQUESTS
Although we make every effort to meet your room requests, we are not always able to honor side-by-side room requests.
CANCELLATION POLICY
Discovery Lodge has a 48-hour cancellation policy. Any cancellation received before 3:00 p.m. two days prior to the arrival date will be accepted without charges applied. During peak times or special events, we may require variations to this cancellation policy. Please refer to the specific policy quoted at the time of the reservation and written on your confirmation.
At the time of cancellation, we will provide you with a cancellation number and email a cancellation notice. We suggest you save this communication.
CHECK-IN AND CHECK-OUT
Front desk hours are 7:00 a.m. to 7:00 p.m. in the off-season. During peak summer months our front desk hours are 7:00 a.m. to 10:00 p.m.
Check-in time is after 4:00 p.m.
Check-out time is 11:00 a.m..
The minimum age to register is 21.
DEPOSITS
A deposit for your full stay + tax will be taken as early as the day before your arrival.
HOUSEKEEPING
At Discovery Lodge, our Housekeeping department provides service daily, upon request only. Please contact the front desk if interested.
PARKING
We offer complimentary outdoor parking on our premises.
PAYMENT
All reservations require a valid credit/debit card to guarantee the reservation. We authorize the credit/debit card the day prior to arrival. If we are unable to obtain an authorization the reservation is subject to cancellation. We accept a variety of payment methods, including:
Cash
Visa
MasterCard
American Express
Discover
Tap pay
Cash payments will be for the full amount including taxes and fees upfront. A valid credit card must be on file at all times.
PETS
We are a dog-friendly property and are happy for you to have up to three dogs in your room. We do reserve the right to refuse a room to a guest whose dog we deem unsafe or overly loud in such a way as to harm or bother other guests. We take special care to clean each room by following special post-pet procedures. As such, we do charge a $20 + tax cleaning fee per night per dog, and should there be any damage we will charge a replacement fee.
Please clean up after your dog and properly dispose of any waste.
Due to allergy and safety concerns, we do not allow any other types of pets. We welcome all service animals at no additional charge.
HOT TUBS
Our hot tubs are open to guests until 10 pm in the summer and 7 pm in the off seasons. After 10 pm we ask that you observe quiet hours. When leaving the outdoor hot tub, please replace the cover.
Air mattress and Pack N Plays
We do have a limited number of air mattress’s available upon request (fees may apply). Please check with us prior to your arrival to confirm availability.
We do have a limited number of pack and plays available upon request free of charge. Please check with us prior to your arrival to confirm availability.
SMOKING
Smoking is only allowed in designated exterior areas. If you choose to smoke in a non-smoking room, you will be assessed a $200 cleaning fee. Please be mindful of your fellow guests.
THIRD PARTY RESERVATIONS
Any reservation made through a 3rd party site may be subject to different policies and may require prepayment or a deposit. If you have any special requests or needs, we suggest you contact the hotel directly. If you book through a 3rd party site any revisions or changes to the reservation must be made directly with the originating site. The hotel cannot make any changes to 3rd party reservations.